Understanding Conflict in P2 and Engagement - Hosted by IAP2 Canada

The aim of Conflict in Engagement is to help you understand, and more effectively manage, conflict dynamics.

Cancellation and Refund Policy

Bonus Offer: Unlock your IAP2 Canada Individual Membership for free when you register for this course! Just email us at info@iap2canada.ca after signing up, and we’ll get your membership set up so you can start enjoying the benefits right away. Don’t miss out—join our community today!

Course Objectives:

• Explore a range of approaches for responding to difficult situations and challenging behaviours
• Practice ways to respond to difficult situations
• Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict
• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
• Understand the role of power and influence in engagement practice
• Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
• Contribute to and/or apply strategies to de-escalate challenging situations
• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
• Learn approaches to work in challenging situations applying behaviours that build trust and credibility
• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process

Target Audience:

People facing conflict in their engagement practice.

Course Delivery:

Online and hosted by IAP2 Canada.

Prerequisite:

Fundamental in P2 and Engagement, IAP2 Way in Challenging Contexts, or any course from the previous foundations program.

Our Licensed Trainer:

Steph Roy McCallum is a facilitator, coach, trainer and leader of the most difficult conversations of our lives, and the Chief Storm Rider at the Courageous Leadership Project. She is author of the recently released book Leading Together: How Brave, Honest Conversations Can Transform Our Lives, Organizations and Communities (available November 17, 2022). With her heart on her sleeve and a deep breath for courage, she wades into the messy, important, beautiful conversations that can bring us together - or tear us apart. Her work in conflict transformation has taken her to 5 continents, leading brave, honest conversations to solve the challenges in our lives, organizations and communities – together. Steph is a trained Co-Active Leadership coach, a Certified Professional Facilitator and a Certified NeuroTransformational Coach. She is an IAP2 Trainer, course developer and co-lead of curriculum development for the new IAP2 Global Learning Pathway being launched in 2023. Steph believes that brave, honest conversations are how we solve the challenges in our world, together.