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Working with Conflict and High Emotion - Hosted by IAP2 Canada

  • 17 Jun 2024
  • 20 Jun 2024
  • 4 sessions
  • 17 Jun 2024, 12:30 PM 3:30 PM (EDT)
  • 18 Jun 2024, 12:30 PM 3:30 PM (EDT)
  • 19 Jun 2024, 12:30 PM 3:30 PM (EDT)
  • 20 Jun 2024, 12:30 PM 3:30 PM (EDT)
  • Zoom
  • 0


  • For members of the IAP2 Affiliates or IAP2 Federation International Associates.
  • For members of the IAP2 Affiliates or IAP2 Federation International Associates.

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The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarized and emotional challenges.

Cancellation and Refund Policy

Course Objectives:

  • Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches
  • Work with the stages of conflict escalation and apply the concepts of de-escalation
  • Apply a variety of strategies to transform the conflict in P2/engagement practice
  • Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges
  • Identify how to reduce conflict in situations of misinformation and duelling facts
  • Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict
  • Learn from mistakes and understand the role of failure in P2/engagement processes
  • Identify and apply how to model integrity and behaviours that de-escalate conflict
  • Apply the strategies

Target Audience:

  • Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale
  • Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment
  • Practitioners with experience in P2/engagement processes where is conflict and/or high emotion

Course Delivery:

Online and hosted by IAP2 Canada.


Fundamental in P2 and Engagement or any course from the previous foundations program.

Licensed Trainer:

Steph Roy McCallum is a facilitator, coach, trainer and leader of the most difficult conversations of our lives, and the Chief Storm Rider at the Courageous Leadership Project. She is author of the recently released book Leading Together: How Brave, Honest Conversations Can Transform Our Lives, Organizations and Communities (available November 17, 2022). With her heart on her sleeve and a deep breath for courage, she wades into the messy, important, beautiful conversations that can bring us together - or tear us apart. Her work in conflict transformation has taken her to 5 continents, leading brave, honest conversations to solve the challenges in our lives, organizations and communities – together. Steph is a trained Co-Active Leadership coach, a Certified Professional Facilitator and a Certified NeuroTransformational Coach. She is an IAP2 Trainer, course developer and co-lead of curriculum development for the new IAP2 Global Learning Pathway being launched in 2023. Steph believes that brave, honest conversations are how we solve the challenges in our world, together.

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