Understanding Conflict in P2 and Engagement - In-Person, in Ottawa - Hosted by Delaney

The aim of this Conflict in Engagement course is to help you understand, and more effectively manage, conflict dynamics.

Course Objectives:

• Explore a range of approaches for responding to difficult situations and challenging behaviours
• Practice ways to respond to difficult situations
• Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict
• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
• Understand the role of power and influence in engagement practice
• Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
• Contribute to and/or apply strategies to de-escalate challenging situations
• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
• Learn approaches to work in challenging situations applying behaviours that build trust and credibility
• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process

Target Audience:

People facing conflict in their engagement practice.

Course Delivery:

This is an IAP2 Canada training course delivered externally by IAP2 licensed trainers.

Prerequisite:

Fundamental in P2 and Engagement, IAP2 Way in Challenging Contexts, or any course from the previous foundations program.

Cost:

Our Licensed Trainer:

Jessica Delaney is a seasoned engagement and communications professional with 15 years of experience working with government, private and not-for-profit sectors.

She provides clients with engagement, facilitation and strategic communications services in her strength sectors that include municipal government, sustainable housing, and healthcare. Jessica has planned, implemented and reported on over 100 comprehensive and inclusive engagements using a variety of in-person and online engagement techniques. Her approach to community, public, stakeholder and Indigenous engagement is to make it safe, inclusive, fun and practical.

Learn more at http://www.rmdelaney.com/