Specialized course - Working with Conflict and High Emotion - Hosted by IAP2 Canada

The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarized and emotional challenges.

Cancellation and Refund Policy

Course Objectives:

• Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches
• Work with the stages of conflict escalation and apply the concepts of de-escalation
• Apply a variety of strategies to transform the conflict in P2/engagement practice
• Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges
• Identify how to reduce conflict in situations of misinformation and duelling facts
• Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict
• Learn from mistakes and understand the role of failure in P2/engagement processes
• Identify and apply how to model integrity and behaviours that de-escalate conflict
• Apply the strategies

Target Audience:

• Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale
• Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment
• Practitioners with experience in P2/engagement processes where is conflict and/or high emotion

Course Delivery:

Online and hosted by IAP2 Canada.

Prerequisite:

Fundamental in P2 and Engagement or any course from the previous foundations program.

Our Licensed Trainer:

Tracey Ehl brings groups together to explore ideas, opportunities and issues.  She approaches public participation as a learning process, for everyone.  This is based on a belief that individual and collective learning hold great potential for positive, transformative change. 

Tracey has over two decades of professional experience in facilitation, public and stakeholder engagement, environmental communications and environmental and strategic planning.  Tracey’s energetic and attentive style has assisted communities locally and internationally to develop supported, realistic solutions and achieve shared goals. Her project involvement has focused on complex projects in the areas of energy, sustainability, public water system management, municipal planning, transportation and public transit, waste management, wastewater infrastructure, and community development.  Within these projects, Tracey has designed, led and documented hundreds of events and processes to meet the unique needs of each client and the affected stakeholder groups, while managing controversy, outrage and budget limitations, multiple agendas and influences beyond the project.