Working with Conflict and High Emotion - Hosted by Engage Delaney

The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarized and emotional challenges. 

Course Objectives:

• Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches
• Work with the stages of conflict escalation and apply the concepts of de-escalation
• Apply a variety of strategies to transform the conflict in P2/engagement practice
• Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges
• Identify how to reduce conflict in situations of misinformation and duelling facts
• Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict
• Learn from mistakes and understand the role of failure in P2/engagement processes
• Identify and apply how to model integrity and behaviours that de-escalate conflict
• Apply the strategies

Target Audience:

• Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale
• Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment
• Practitioners with experience in P2/engagement processes where is conflict and/or high emotion

Course Delivery:

This is an IAP2 Canada training course delivered externally by IAP2 licensed trainers.

Prerequisite:

Fundamentals of P2 and Engagement, the IAP2 Ways in Challenging Contexts, or any course from the previous foundations' program.

Cost:

$795 + applicable tax 

Licensed Trainers:

Courses will be delivered by either of our licensed trainers Jessica Delaney or Kristi Merilees, ensuring expert guidance and continuity in every session. The assigned trainer will depend on availability and scheduling needs.

Jessica Delaney is a seasoned engagement and communications professional with 15 years of experience working with government, private and not-for-profit sectors.

She provides clients with engagement, facilitation and strategic communications services in her strength sectors that include municipal government, sustainable housing, and healthcare. Jessica has planned, implemented and reported on over 100 comprehensive and inclusive engagements using a variety of in-person and online engagement techniques. Her approach to community, public, stakeholder and Indigenous engagement is to make it safe, inclusive, fun and practical.

Learn more at https://www.engagedelaney.com/