The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarized and emotional challenges.
Cancellation and Refund Policy
Interested in the course but haven't completed the prerequisite?
Register for any Fundamentals of P2 and Engagement course, hosted by IAP2 Canada and get a 15% discount on your registration for this course. Send us an email to training@iap2canada.ca and we will be happy to assist you!
Course Objectives:
- Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches
- Work with the stages of conflict escalation and apply the concepts of de-escalation
- Apply a variety of strategies to transform the conflict in P2/engagement practice
- Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges
- Identify how to reduce conflict in situations of misinformation and duelling facts
- Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict
- Learn from mistakes and understand the role of failure in P2/engagement processes
- Identify and apply how to model integrity and behaviours that de-escalate conflict
- Apply the strategies
Target Audience:
- Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale
- Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment
- Practitioners with experience in P2/engagement processes where is conflict and/or high emotion
Course Delivery:
Online and hosted by IAP2 Canada.
Prerequisite:
Fundamental in P2 and Engagement or any course from the previous foundations program.
Our Licensed Trainer:
Kim Hyshka, CP3 is a trailblazer in high-stakes, high-impact engagement and communication and the powerhouse behind Dialogue Partners, a boutique public engagement consultancy. She doesn’t just facilitate conversations—she transforms them. With a deep passion for navigating complexity, Kim helps organizations, teams, communities, and leaders push beyond the status quo to create real, lasting change. Her expertise has shaped multi-million-dollar projects, influenced policy, and brought diverse voices to the table in meaningful ways.
As a speaker, trainer, and facilitator, Kim brings the principles of engagement and dialogue to life, inspiring participants to embrace bold, intentional conversations that matter. Whether tackling polarizing issues, navigating deep distrust or equipping leaders with the communication tools to strengthen relationships, Kim leaves participants energized, empowered, and ready to engage in dialogue that moves us (and our projects) forward.
