Specialized course - Understanding Conflict in P2 and Engagement - Hosted by Hyshka

The aim of Understanding Conflict and Engagement is to help you understand, and more effectively manage, conflict dynamics.

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Course Objectives:

• Explore a range of approaches for responding to difficult situations and challenging behaviours
• Practice ways to respond to difficult situations
• Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict
• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
• Understand the role of power and influence in engagement practice
• Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases
• Contribute to and/or apply strategies to de-escalate challenging situations
• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
• Learn approaches to work in challenging situations applying behaviours that build trust and credibility
• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process

Target Audience:

People facing conflict in their engagement practice.

Course Delivery:

This is an IAP2 Canada training course delivered externally by IAP2 licensed trainers.

Prerequisite:

Fundamentals of P2 and Engagement, IAP2 Way in Challenging Contexts, or any course from the previous foundations program.

Cost:

$395.00 + applicable tax 

Our Licensed Trainer:

Kim Hyshka, CP3 is a trailblazer in high-stakes, high-impact engagement and communication and the powerhouse behind Dialogue Partners, a boutique public engagement consultancy. She doesn’t just facilitate conversations—she transforms them. With a deep passion for navigating complexity, Kim helps organizations, teams, communities, and leaders push beyond the status quo to create real, lasting change. Her expertise has shaped multi-million-dollar projects, influenced policy, and brought diverse voices to the table in meaningful ways.

As a speaker, trainer, and facilitator, Kim brings the principles of engagement and dialogue to life, inspiring participants to embrace bold, intentional conversations that matter. Whether tackling polarizing issues, navigating deep distrust or equipping leaders with the communication tools to strengthen relationships, Kim leaves participants energized, empowered, and ready to engage in dialogue that moves us (and our projects) forward.