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Day 3 - Friday, September 16th, 2022

Our final day is packed with 60-minute and 90-minute sessions. Lunchtime is reserved for our Closing Keynote. Poster presentations are available for viewing throughout the day. We have done our best to present a final program. However, sometimes life intervenes, as such we reserve the right to make changes as needed to the program presented here.

View Day 1 - Wednesday, September 14Day 2 - Thursday, September 15

MORNING - 60-minute sessions ||| 9 - 10 am

 9 - 10 am  Hello. হ্যালো. வணக்கம். 你好. Engaging Culturally and Linguistically Diverse Neighbourhoods

Jocelyn Deeks, MCIP RPP

Simone Hodgson

Regent Park is one of Toronto’s most diverse neighbourhoods. According to the 2016 Canadian Census, 37% of Regent Park residents speak a language other than English at home, with the top four spoken languages being Bengali, Mandarin, Tamil, and Cantonese. 

Since 2005, Regent Park has been undergoing a large-scale revitalization process into a mixed-use, mixed-income neighbourhood. In this session, participants will learn about the tools and techniques used to include and engage with a diversity of resident perspectives and voices in the development of a vision for the final two phases of revitalization. As part of this session, participants will hear from local specialists and members of the project team who will share first-hand knowledge of the lessons learned throughout the process.

 9 - 10 am   HYBRID - Playful Planning: How to Gamify Public Engagement

Tru Taylor, MODUS Planning, Design and Engagement

Kiera Vandeborne, MODUS Planning, Design and Engagement

What if planning was a little bit more fun? Research shows a strong link between having fun and feeling motivated. Through applied experience and research in partnership with UBC (University of British Columbia) and Mitacs, our firm (MODUS Planning, Design and Engagement) has learned that incorporating gameplay elements—from points and imposed choices to storytelling and puzzles—into planning processes can increase intrinsic motivation for players. It can also help people think collectively and build empathy. This work has been supported by Azlan Nur Saidy, a UBC student pursuing a Masters in Community and Regional Planning.

 9 - 10 am  Credentials Matter! Invest in YOU! IAP2 Professional Certification

Brenda Pichette

Wendy Green Lowe

Cassie Hemphill

Professional, knowledgeable and skilled P2 professionals can build better partnerships with their communities and clients. IAP2 Canada and USA champion the Professional Certification Program as the gold standard for P2 professionals. This session is designed to help participants understand and appreciate this recognized credential for our profession. Certification is absolutely value added for more authentic and meaningful engagement and dialogue in order to address the big issues in this time of change. Join us to learn more about the value and benefits professional certification can bring to you, your career, and our profession. At the end of this session you will have all the information you need to apply for Certification!

 9 - 10 am   I Don’t Have a TikTok— What Now?

Sheila Shockey, Shockey Consulting

Tyler Waldorf, Shockey Consulting

Maddie Hughes, Shockey Consulting

The pandemic has accentuated a disengaged society, where people are able to log onto a zoom meeting, partially pay attention, and sign off without learning or contributing anything. How do we engage participants who are experiencing virtual meeting fatigue? Are hybrid meetings the new normal now? And how do we hold the attention of participants about a serious public policy topic in a TikTok world?

Join us for a fireside chat to share experiences and brainstorm new techniques to drive participation in a disengaged society with shrinking attention spans. Spend time discussing how different generations alter the engagement arena.

 9 - 10 am    How Can Community Engagement Address Hate Crimes and Incidents?

Landon Turlock, RSW, BSW, MACE Candidate, University of Alberta

Reporting of hate crimes in Canada increased by 37% from 2019 to 2020 (Statistics Canada, 2021). Many Canadian stakeholders advocate for increased community engagement to address this increasing concern. In this session, Landon Turlock will explore the application of community engagement and Community-Based Research to hate crimes and incidents based on Landon’s own professional and academic experience in this area. The presenter will first provide participants with relevant context and information that will prepare them for the case study brainstorm/debrief activity. Participants will then be engaged through case studies on applying community engagement strategies to addressing various hate crime/incident related scenarios. Participants can participate in brainstorming, discussions, and debriefing to determine how they might approach community engagement in these areas.

MORNING - 90-minute sessions ||| 10:30 - noon

 10:30 - noon  Building an Ethical Space in a Colonial world: a Journey with the Indigenous Gathering Place Society of Calgary

Michelle Fournie

John Fischer

Doreen Healy

Anne Harding

Participants are invited to walk with members of the Indigenous Gathering Place Society of Calgary (IGPSC) as we share our journey to build a physical place for Indigenous ceremonial practice in the urban municipality of Calgary. As we sit together in Circle and share stories of how we have engaged and been engaged, we will explore the complexities, opportunities, and challenges of inclusive and apolitical engagement in an urban Indigenous context. We will share with humility what we have learned and invite reflections on how the experience of the IGPSC may connect with opportunities for healing and reconciliation in participants’ home communities and organizations.

 10:30 - noon  Explorons ensemble 10 techniques de p2 préférées des citoyens / Let's Try out 10 Favourite Citizen Engagement Techniques

Hugo Mimee - CP3, Table ronde

Dans cette séance interactive sur les meilleures pratiques en animation d’activités de participation citoyenne, les participant-es seront appelé-es à réfléchir sur les défis actuels afin d’obtenir une contribution significative, efficace et constructive des citoyens. Comment intéresser une grande diversité de citoyens et non les mêmes personnes d’une consultation à l’autre? Comment s’assurer de tenir une consultation publique efficace? Pourrait-on même créer de la fierté en ayant mené une démarche de consultation appréciée des citoyens? Les 10 techniques et outils: pop-up meeting, capsules vidéos «maisons»,  visites au terrain excitantes, murs à idées ré-inventés, rencontres de cuisine et au café, le «tout inclus»! (Portes ouvertes avec circuit - Kiosques - Ateliers - Halte-Garderie, etc.), consultation en ligne - priorisation d’idées en fonction des intérêts et valeurs, consultation en ligne - carte collaborative, cartographie participative et des comités dynamiques et performants.

In this interactive session, participants will be asked to reflect on the current challenges of obtaining meaningful, effective and constructive input and feedback from citizens. We’ll look at some best practices in facilitating public engagement activities, and ask how we can engage a wide variety of people and not the same people from one consultation to the next? How can we ensure that public consultation is effective? Is it possible to create pride in an engagement process that the public appreciate?  The 10 techniques and tools include: pop-up meetings, in-house video clips, exciting field trips/visits, idea walls re-invented, kitchen and coffee meetings, all inclusive - open house with tour, kiosks, workshops, drop-in center, etc., online consultation - prioritization of ideas based on interests and values, online consultation - collaborative mapping, participatory mapping, and dynamic and efficient committees  

 10:30 - noon   "DEI? Yes! But what the heck is intersectionality?" How Applying an Intersectional Lens to P2 Projects Helps Us Live IAP2 Values More Fully

Pam Kapoor

We are on an increasingly meaningful path toward mainstreaming DEI in our discipline and organizations. We seem to be understanding that DEI is about more than policies – it's about culture change.

But what about this other thing known as intersectionality? What’s the difference between intersectionality and DEI? What is an intersectional lens? Intersectional analysis? How would better understanding intersectionality enhance the efforts of P2 practitioners and in turn, our outcomes? This session will help deepen our collective understanding of intersectionality as a way of improving P2 experiences and outcomes.

 10:30 - noon  Building a Shared Decision-making Model Grounded in Indigenous Values

Jane Newlands, CP3

Catherine Rockandel, IAP2 Canada President

The importance of decolonizing Indigenous engagement and conducting meaningful consultation involving authentic relationships and mutual trust has been widely acknowledged. Indigenous peoples have collectively held rights to the land that are unique from rights of other Canadians and unique to each nation. To truly understand the potential impact of decisions on unique rights requires meaningful consultation, recognition, commitment, and vulnerability. 

Building a values based shared decision-making process that is rooted in Indigenous values moves the relationship beyond consultation to reconciliation and a new way of being together. This workshop draws on structured decision making literature and research to provide new insights and tools for practitioners interested in deepening their P2 practice. 

LUNCHTIME - Lunch & Closing Keynote ||| noon - 2 pm

AFTERNOON - 60 minute sessions ||| 2 - 3 pm

 2- 3 pm  Engagement Tips & Bingo

Amanda Mitchell

Join fellow practitioners for a game of Bingo where an engagement tip will be shared for each ball drawn. Come away from this fun, interactive session with over 70 tips to help plan and run engagement processes from someone who has been doing this for a while.

These tips have been collected over the years from processes that went well, and processes that could have gone better. They cover a range of topics from defining scope, raising awareness, framing content, running online and in-person sessions, inclusion, analyzing data, reporting back, and more. These bite-sized pieces of advice are practical and can be implemented right away to make your processes run a little smoother.

Participants will get a chance to meet other practitioners, collaborate in small groups to share your own tips, and have a chance to win prizes.

 2- 3 pm  HYBRID - When Equitable Engagement Gets Pushback

Dani Hess - Community Engagement Coordinator, City of Bozeman

Brenda Ritenour - Neighborhood Liaison, City of Boulder

Rose Toehe - Coordinator for Indigenous Initiatives, City of Flagstaff

Moderator: Ryan Hanschen - Engagement Manager, City of Boulder

“But why are you spending so much time trying to reach such a small group? Won’t that take away from OUR voice?” If these are questions you or your colleagues have heard recently you’re not alone. This session addresses the dilemma that many organizations face when doing equitable engagement: How to respond when engagement efforts that center marginalized communities are met with hesitation, skepticism, or opposition from those who benefit from past and current engagement approaches. Join jurisdictions from across the U.S. as they share their experiences in shifting approaches and managing expectations as equity becomes a priority in community engagement.

 2- 3 pm  Fight Different: The Power of Focal Thinking in Systemic Conflicts

Dr. Mark Szabo

Fight Different: The Power of Focal Thinking in Systemic Conflicts is an interactive session where participants will learn the principles of Focal Thinking and how to apply them to complex conflict situations characterized by multiple parties, extremely challenging issues, and extremely low probability of collaborative engagement.

 2- 3 pm  Uncovering the ‘So What’ of Public and Patient Engagement: How to Evaluate the Impact of Engagement Using the Engage with Impact Toolkit 

Julia Abelson, PhD - Professor, Department of Health Research Methods, Evidence and Impact, Lead, Public and Patient Engagement Collaborative, McMaster University, Member, Centre for Health Economics and Policy Analysis (CHEPA), McMaster University

Laura Tripp, MSc - Research Coordinator, Public and Patient Engagement Collaborative, Department of Health Research Methods, Evidence and Impact, McMaster University

As public and patient engagement continues to become embedded within organizations and systems, interest in learning how this work is unfolding and the impact it is having has grown. While we have a good handle on how to evaluate the basics of engagement processes, our understanding of the outputs, outcomes and impacts of engagement is much less developed.

To fill this gap, the Engage with Impact Toolkit was co-developed by a working group of patient partners, engagement practitioners and researchers led by the Public and Patient Engagement Collaborative at McMaster University. The Toolkit supports organizations to evaluate engagement initiatives, with a focus on measuring impact.

This interactive session will begin by providing background information on impact evaluation and on the Engage with Impact Toolkit. In group discussions, participants will then have the opportunity to review and practice using the Toolkit. The toolkit is available at: www.evaluateengagement.ca

 2- 3 pm   IAP2 Canada's Research Committee Presents "Value Creation in P2"

Members of IAP2 Canada Research Committee

Is your organization questioning the value of the work you do? Do you know how to demonstrate that your engagement work is providing ‘value for money’?

The concept of ‘value’ is shifting and, in the context of Environmental, Social and Governance (ESG), Stakeholder Capitalism, and our post-Covid world, becoming more broadly defined. Together with IAP2 researchers internationally, the IAP2 Canada Research Committee is initiating a project to clarify the new business case and Return on Investment (ROI) for participation.

This workshop invites conference attendees to learn more about and engage with peers to define ‘value’, explore ways in which value is created through P2 practice, and share stories from the field. The input gathered through facilitated discussions will inform this exciting multi-year international research project.

AFTERNOON - 60 minute sessions ||| 3:15 - 4:15 pm

 3:15 - 4:15 pm  HYBRID - Showing Up: A Behavioural Insights Approach 

Natasha Steinback

Lindsay Humber, CP3 

Kim Hyshka, CP3

Community perspectives and voices are a critical piece of the puzzle when designing, informing, and implementing good public policy decisions and solutions. But policy decisions and solutions are only as good as the perspectives and information used to inform their creation. As public policy failures mount, engagement practitioners are left to determine how we can nudge ourselves and others to show up in ways that can change the way decisions and solutions are made for the better. A behavioral insights approach might help us get there.

 3:15 - 4:15 pm  Breaking Down Barriers to Bolster Youth Voices

Victoria Etchegary, City of St. John's

Getting young people engaged in the work of cities and towns is key to ensuring policies are progressive and our communities are sustainable today and for future generations.

Learn what the City of St. John’s did to better understand why youth were not engaging in civic matters and check out the easy to use tools they have employed to get youth more engaged in matters that impact them. You'll hear about the lessons learned along the way and how engagement staff simply can’t do it all on their own.

 3:15 - 4:15 pm  Pause and Pivot: Challenges & Lessons Learned from Alberta Health Services

Janine Sakatch, Alberta Health Services

Vicki Hall, Alberta Health Services

During the global pandemic, Alberta Health Services expanded engagement exponentially through virtual tools and social media. We saw a lot that made us smile. Cringe. Cry.

And oh, the lessons we learned!

We’ll share the challenges we faced; the experiences that stuck; and the lessons learned. We’ll discuss how we changed our approach - pivoting repeatedly. And we’ll collect experiences, lessons and strategies from participants. Finally, we’ll discuss how our collective learnings remain relevant and useful as we define a new normal – both for ourselves and engagement professionals, and for our audiences.

We will share real examples of interactions with the public and have some fun talking about some of the strange and puzzling ways Albertans showed up (yes, your camera is on!).

 3:15 - 4:15 pm   No One is Listening! Ottawa Trucker Occupation 2022

Mary E Moreland, Member, Canada’s Free Agent Program (GC) & IAP2 Licensed Trainer

Joseph Thornley, CEO, 76engage

Brenda Pichette, CEO, P2 Facilitators

In February 2022 a very large convoy of trucks descended on Ottawa, Canada’s capital to protest. Their demands: no more mandates, no masks, no proof of covid vaccination. Some protesters believed they could shut down the newly elected federal government. The truckers occupied the downtown core and stayed 3 weeks; there was lawlessness in the streets. The residents felt terrorized; businesses were forced to shut down. Police action was required to force them to disperse. Is this a symptom of a changing P2 landscape? When health mandates were issued there were no citizen consultations. Can P2 be effective? Are collaboration and connection an option? Talk about divide!

Join us for this interactive session to explore this case study and work together to generate approaches to this problem. What lessons could we learn?

 3:15 - 4:15 pm   Let’s Play - Creating Equitable Policies through Gamification

Alysia Osborne, City of Charlotte

The planning process for the Charlotte Future 2040 Comprehensive Plan faced two major challenges: 1) address the city’s history of racial and economic segregation which influenced its built environment and 2) engage the community during a global pandemic. Committed to conquering this challenge, the planning team incorporated gamification techniques into its engagement strategy including an online board game, virtual Tik Tok challenges and drive-in meetings. Join this session to learn more about Charlotte’s equitable engagement strategy and policy development process.

POSTER PRESENTATIONS -   ALL-DAY  Poster presentations are available for viewing throughout the day.

A Map is Worth a Thousand Words: Using Technology to Enhance Comprehensive Planning and Community Engagement

Catherine Mahoney, City of Charlotte

The Charlotte Future 2040 Policy Map (Policy Map) is the first step to implementing the city’s comprehensive plan as it translates the plan’s place-based policies to specific geographies throughout the city. While the Policy Map methodology was informed by the comprehensive plan policies, which reflect extensive community engagement, the mapping process required its own engagement effort. Learn more about how technology was used to educate the community on a data-driven process, document decision-making, and collect meaningful input.

Design is a Function of Connection

Maddie Hughes, Shockey Consulting

We have all seen the presentations that are remembered for the wrong reasons. For instance, all of the slides are images, maybe there is all black text on a white background, maybe the font is comic sans, or that nothing stands out at all. You find yourself losing concentration halfway through the presentation, and it’s not due to the monotone voice of the presenter.

Let’s look together at some of the best and not-so-best design choices people have made in our public participation profession.

Getting Social: Authentic Connections and Community Building Through Online Engagement

Shea Saladee, M.A.

Stefani Wilkens

Social media has forever changed - and will continue to shape - project communication tools and strategies. ​​We’ll explore how to create intentional connections and relationships in a digital-first world, and address access, opportunity, equity, strategy and technology in order to demonstrate how social media can help organizations not only build a brand but become a trusted partner in their communities.

As more people turn to their screens to form connections, organizations need to be prepared to utilize fast-paced and emerging technologies, like social media, to reach diverse audiences, provide timely, accurate information and engage in meaningful dialogue. As we move into the future, it is imperative for industry leaders to understand the necessity and value social media can bring to projects.

IAP2 Global Training Harmonization Update

Sherrill Johnson, IAP2 Canada

Erin Zimmermann, IAP2 USA

Description coming soon.

Lowcountry Rapid Transit – Equitable and Inclusive Video Series

Samantha Dubay, HDR

A video series was developed for Lowcountry Rapid Transit, South Carolina’s first mass transit system that will transform one of our most overlooked, diverse and unsafe corridors. The series was targeted to stakeholders and communities whose quality of life will most be enhanced by the system. This poster session will present each video’s purpose and how each video utilized different videography disciplines and goals to garner public attention. Most importantly, the underlying theme of this series was to show representation of the communities that this world-class transit system will serve, and how the project is being built for the community by the community. 

Measuring the Effectiveness of Public Involvement at Five State Departments of Transportation

Laura LaBissoniere Miller, PRR 

Kate Gunby, PRR 

Geoff Dupaix, Utah Department of Transportation

NCHRP Research Report 905: Measuring the Effectiveness of Public Involvement in Transportation Planning and Project Development includes a field-validated and practitioner-ready toolkit to measure the effectiveness of public involvement activities. PRR designed the toolkit to collect and compare public and agency feedback on several indicators of effectiveness. 

PRR recently trained and supported five state departments of transportation (DOTs) who implemented the NCHRP Research Report 905 toolkit on transportation projects: Arizona DOT, Georgia DOT, North Carolina DOT, Texas DOT, and Utah DOT. We’ll share our experiences and how you can create space to evaluate and continually improve your public participation activities.

Playing Around: How Joy and Fun can Reinvigorate our P2 Processes

Lindsay Humber, CP3 (Lindsay Humber Consulting)

Collectively, across our public institutions, community organizations, businesses and the general public, we are experiencing trauma and grief as a result of the coronavirus pandemic. For many, the past two years have been characterized by monotony, isolation, anxiety, grief, loneliness and/or languishing. At the same time, we are spending more time in front of screens and, as a result, our attention and focus are more divided than ever before. Drawing on research about fun, joy and playfulness, this poster will explore the question: What could be the result of prioritizing fun in our P2 processes?

Professional Certification: Are You Ready?!

Wendy Green Lowe

Brenda Pichette

Dr. Cassandra Hemphill

Coach Me! Members of the IAP2 Canada Professional Certification Sub-Committee, IAP2 USA Professional Certification Task Force, and certified CP3s and MCP3s will meet one-to-one with individuals who are considering applying for certification.  We will answer questions, provide guidance, and share tips to help people decide if they are ready and to approach the process with confidence!  

Relationship Building and Equitable Engagement Through the Screen: Engagement Practices to Keep Your Organization Progressing Through the Virtual Space

Marcus Ford

Amanda Garcia-Snell

As our organizations evolve and grow, internal office culture is something that is often talked about but rarely intentionally cultivated. Moving into hybrid and/or virtual spaces over the last couple years has made it difficult to build relationships and engage with our teams in meaningful ways. Washington County, Oregon, USA, has prioritized this over the last two years and is finding success in a wide range of virtual and hybrid spaces. Take some time to connect with Marcus and Amanda about your organization’s journey, and get some tools, training, and tips specific to your needs that you can take back to your organization and start implementing immediately!

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