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2020 IAP2 Learning Webinar Archive

Webinars presented by IAP2 Canada and IAP2 USA are recorded; the recordings and any collateral material are made available for the professional development use of our members and non-members who have paid to take part in the monthly webinars.

IAP2 Tasters are mini-versions of professional development courses. In these 45-minute webinars, you'll get to engage with a trainer on a given topic, ask questions and make comments, and come away with two or three learning points that you can put to work right away in your own practice. Many of these same trainers present longer versions of these courses, whether ad hoc throughout the year or at events like the annual IAP2 Skills Symposium.

2020 Webinars & TASTERS

January 2020 Learning Webinar

2019 Organizations of the Year

The leads with the City of Kingston and the City of Boulder (Colorado), which won the IAP2 Canada and IAP2 USA Organization of the Year awards, discuss their projects and how they aligned with the Core Values. Boulder also won the International IAP2 Core Values Award for Organization of the Year.


BOULDER ENGAGEMENT SCRAPBOOK

KINGSTON ENGAGEMENT FRAMEWORK

GET INVOLVED KINGSTON


January 2020 Taster Series Webinar

"Embracing Emotion: Using the Socratic Circle (c) to Change the Conversation"

Stephani Roy McCallum presents a 45-minute IAP2 "Taster" of her course, "Embracing Emotion: Using the Socratic Circle (c) to Change the Conversation".


PowerPoint Presentation


 February 2020 Learning Webinar

Talking to Planners & Engineers About P2

In your public engagement practice, do you find that the hardest people to bring onside are your own staff -- the planners and engineers? Kylie Cochrane, head of public engagement with Aurecon, the international planning and design advisory group (and currently president of IAP2 International), has a lot of experience in talking to the experts. She shared some ideas on how to convince them that it's "OK to let go".


Access Powerpoint

Below are some good stats (Australian focused but they are good examples of data that we can source and use)

  • Community outrage has caused the delay, cancellation or mothballing of more than $20B Australian road projects in the last decade (source – NextGen research, 2018)
  • 80% of Australians believe it is important that government consider the views of the community when planning or investing in major infrastructure (Source – Infrastructure Australia, 2019)
  • 82% of business said ‘communicating and engaging with stakeholders openly was seen as the most critical factor for building trust’ (Source – Australian Institute of Company Directors report, 2018)
  • Licence to operate is the number one ranked risk – two years in a row (Source – Ernest and Young Top business risks and opportunities 2020)

Other useful data sources (with international data)

February 2020 Taster Series Webinar

"Failing Forward"

Engaging the public is risky business…when we invite the people into our decision-making processes, to share what is really important to them, about issues and situations that impact their lives, livelihoods, profits, reputation- the path is not always clear. As a result, our projects can experience significant delays, unexpected hurdles, internal strife and maybe even unwanted media attention. So, we know it’s complicated, we know it’s complex and yet when we come together an industry, we often only share what went REALLY well. What about all the stuff that didn’t go well? The oops, the mistakes, the failed attempts, the “I wish we could do that again” situations that we would like to leave in the closest for no one, especially not fellow industry colleagues, to see.


PowerPoint Presentation


March 2020 Learning Webinar

"2019 CORE VALUES AWARD WINNERS"

Here's your chance to learn from the best of the best of 2019! Are you considering whether to apply for a 2020 IAP2 Core Values Award for a project you're involved with? Get insights and inspiration from the winners of the 2019 IAP2 Core Values Awards from IAP2 Canada and IAP2 USA. They'll share about their projects: the "problem", their approach, tools and techniques, and how their project stood out to the judges.

Those who joined us are:

Miranda Eng, Context Research: "Creativity, Contribution & Innovation" (Canada, co-winner) for “The Mobility Pricing Independent Commission’s It’s Time Engagement Program”. Watch their video here.

Dejana Knih and Lyndia Peters, City of Calgary: "Creativity, Contribution & Innovation" (Canada, co-winner) for "It's My Neighbourhood". Watch their video here.

Darcy Vermeulen, Context Research: "Indigenous Engagement" (Canada) for "BC Flood and Wildfire Review". Watch their video here.

Lani Brunn and Talia Kerr, CitySpaces: "Visual Engagement" (Canada) for "City of Nanaimo Affordable Housing Strategy" Watch the video here.

Bruce Brown, PRR Inc.: "Research Project of the Year" (USA and International) for "Evaluating P2 Processes: an Easy-to-Use Toolkit"

Bonnie Jean von Krogh, San Francisco Municipal Transportation Agency: "Respect for Diversity, Inclusion and Culture" for "27 Bryant Transit Reliability Project"



COVID-19 Adaptive Technologies

Session 1

Presenters: Kim Hyshka, Principal, Dialogue Partners; Chrystiane Mallaley, Vice-President, Hill+Knowlton Strategies; and Michael Sauvé, Senior Account Director, Hill+Knowlton

Embracing Technology for P2; This presentation tackled the question “should we be engaging and if so, when?” The presenters also offered suggestions and key considerations for how to select from the many digital tools available to support all levels of participation across the IAP2 spectrum. The session closes with some ideas on how to best design and support interactive engagement taking place online.


PowerPoint Presentation

COVID-19 Adaptive Technologies

Session 2

Presenters: Susanna Haas Lyons, digital engagement specialist, and Elizabeth Buehler, Civic Engagement Manager, Salt Lake City, Utah.

Public Participation Technology in a Time of Social Distancing. This presentation shares key principles for digital engagement and explores today's engagement challenges and options for responses, including innovations by the Salt Lake City municipal engagement team. The critical consideration of the digital divide is explored, including some approaches to inclusive engagement. Finally, the presentation gives some guidance through the sharing of tools and tips for digital public participation.


PowerPoint Presentation

Webinaire spécial

Technologies adaptées pour la P2

Presenters: Cédric Bourgeois (Transfert Environnement et Société), et Jacques Bénard et Michael Sauvé (Hill+Knowlton Stratégies), Camille Montreuil (Chargée de projets, Transfert Environnement et Société), Michael Suavé (Stratége numérique - Hill+Knowlton Strategies)

  • Comment pouvons-nous utiliser différentes technologies pour communiquer efficacement avec les participants, les collectivités et les autres parties prenantes
  • Quelles sont des idées ou des méthodes créatives pour poursuivre l'engagement sans se rencontrer en personne?
  • Quelles sont les bonnes pratiques et envers quoi devrions-nous porter une attention particulière?
  • Comment pouvons-nous soutenir l'inclusion et l'accessibilité des personnes qui ont des aptitudes technologiques ou un accès technologie limités?
  • Et plus!

COVID-19 Adaptive Technologies: Coffee Chat

Session 1

We know many of you joined IAP2’s Adaptive Technologies & P2 this week and we hope you found it valuable. We also expect it may have inspired further questions and ideas. We are keen to carry on the conversation and thought you might be too! So here’s the plan.... You’ve now experienced GoTo Webinar, this time we want to invite you to coffee….over Zoom!. During the Adaptive Technologies: Coffee Chat you can expect to experience two things:

A RICH CONVERSATION with other practitioners about what we are experiencing, what we are learning and how we can support one another in a transition online engagement.

LOTS OF PRACTICE using Zoom, if you haven’t heard about it yet, it’s a powerful online meeting tool with recording features, break out rooms and more. Together we will trial out this tool on a large scale and record what we learn together.

COVID-19 Adaptive Technologies: Coffee Chat

Session 2

We know many of you joined IAP2’s Adaptive Technologies & P2 this week and we hope you found it valuable. We also expect it may have inspired further questions and ideas. We are keen to carry on the conversation and thought you might be too! So here’s the plan.... You’ve now experienced GoTo Webinar, this time we want to invite you to coffee….over Zoom!. During the Adaptive Technologies: Coffee Chat you can expect to experience two things:

A RICH CONVERSATION with other practitioners about what we are experiencing, what we are learning and how we can support one another in a transition online engagement.

LOTS OF PRACTICE using Zoom, if you haven’t heard about it yet, it’s a powerful online meeting tool with recording features, break out rooms and more. Together we will trial out this tool on a large scale and record what we learn together.

COVID-19 Adaptive Technologies

COVID-19, P2 and Managing With The “New Reality”

Presenters: Deanna Desedas (San Francisco Municipal Transportation Agency), Miranda Eng (Argyle Public Relations), Elliot Gauthier (Hill + Knowlton Strategies) and Cathy Smith (Partner/Communications Cityworks & past President of IAP2 USA)

April 2020 Learning Webinar

Inclusive P2 as an Organizational Value

Community engagement is often thought of as a series of public meetings designed to gather information used in policy, budget and program decisions. When community engagement is an organizational value, it exists in all of the organization’s transactions. Community engagement is the responsibility of all employees who deliver direct service.

Among other things, you'll come away with a better understanding of the challenges and demands that race, ethnicity, culture, shifting demographics and cultural pluralism make on democratic process and public engagement.


May IAP2 Australasia Webinar

Engaging with Culturally and Linguistically Diverse and Minority Communities

Craig Foster, multiple Logie winner for excellence in sports broadcasting and human rights advocate, Bachelor of Laws, Masters International Sport Management, Member Australian Multicultural Council, social justice advocate and campaigner including #SaveHakeem to free a young Bahraini refugee from a Thai prison, #GameOver for the release of asylum seekers and refugee detainees and #PlayForLives to promote a humanitarian response from the sports industry to COVID-19, joins IAP2A’s webinar series: Keep on Engaging.

May 2020 Learning Webinar

Charlotte Encore - "Applying Human-Centered Design to Your P2 Strategy"

What does it look like to apply human-centered design (otherwise known as “design thinking”) to your engagement efforts? What if you could co-create, prototype, and test your engagement strategy with key stakeholders before rolling it out? We’ve found that integrating human-centered design into public participation builds ownership and trust by meaningfully engaging participants early in the process, and produces better outcomes through an understanding of local context and stakeholder preferences.

n this "encore" from the 2019 IAP2 North American Conference, Cristelle Blackford of Civicmakers will reprise "Applying Human-Centered Design to You P2 Strategy", in which she shares the fundamentals of human-centered design and how it applies to P2.



Special May Learning Webinar

Beyond Inclusion - Equity in Public Engagement

How do we go beyond including diverse voices in public engagement, in order to meaningfully and equitably collaborate to address pressing issues of our time? In 2018, Simon Fraser University’s Morris J. Wosk Centre for Dialogue was commissioned by IAP2 Canada to write a research paper on inclusion in public engagement. Following that project, the same team delved into a year and a half of additional research and community focus groups to put the research to the test and explore how to engage more diverse voices in decision-making.






June Learning webinar

Charlotte Encore: Online Engagement Master Class

In this "Encore" from the 2019 IAP2 North American Conference, we learn about putting together an effective online engagement process, and about a case study of a successful one. Miranda Eng of Argyle discusses the design and planning; Ashley Bush of AECOM, Jamille Robbins of the North Carolina Department of Transportation and Dave Biggs of MetroQuest take part.

You can download Miranda Eng’s deck here and the  NCDOT presentation here. Ashley Bush has very kindly provided AECOM’s Digital Engagement Toolkit.

There were some great questions asked during the webinar. We’ve compiled the questions and written responses in this Google document.

In March, Miranda also took part in a Special Webinar, “COVID-19, P2 and Managing with the ‘New Reality’”. In this webinar, Miranda presented on “Inclusive and equitable online engagement in the time of COVID 19”. You can watch it here




July Learning webinar

A How-to … Effective Facilitation Using Zoom with Dr. Rebecca Sutherns

The restrictions on public gatherings and travel, it appears, will be with us for some time to come. That means the need for masterful virtual facilitation skills is higher than ever before. Led by Dr. Rebecca Sutherns, this session will enhance both parts of that equation: facilitating skillfully and doing so using virtual platforms. Participants will leave with greater confidence and specific skills to help groups collaborate digitally in ways that are participatory and productive. (Please note that IAP2 Canada does not endorse any particular platform over others.)

You can download Rebecca Suthern’s deck here and the  


August Learning webinar

Charlotte encore - Evaluating P2 to Address Historic Disenfranchisement and Empower Communities

This "encore" from the 2019 IAP2 North American Conference in Charlotte, NC, is the session, "Evaluating P2 to Address Historic Disenfranchisement and Empower Communities". Daniel DeCaro of the University of Louisville and Allison Smith of Metro Louisville Government discuss the challenges involved when a P2 process fails to live up to its promise of full participation.

You can download the presentations's slide deck here. Here are a few other resources:


September Learning webinar

Starting Your Career in Public Participation

Members of IAP2 Canada's Youth Engagement Network -- now the Young Professionals Community of Practice -- discuss their experiences in P2 and answer questions from other young professionals interested in Public Participation.

You can download the presentations's slide deck here and here is the Chat Box from the webinar.


October Learning webinar

2020 IAP2 Core Values Awards - Projects of the Year

How do the top P2 projects of the year become national winners? Here's your chance to hear from the Projects of the Year in Canada and the USA! The City of Guelph,. ON, partnered with the community to create its next Strategic Plan, "Guelph: Future Ready" while the City of Flagstaff, Arizona, and the Southside Community Association won Project of the Year honours in the USA for "Embracing our Heritage - Enhancing our Future: the Southside Community-Specific Plan".

Learn more about the Guelph project here.

Learn more about the Flagstaff project here.



En français - Webinaire du mois d'octobre

Au delà de l'inclusion : L'équité dans la mobilisation publique

L'inclusion fait partie intégrante d'une mobilisation publique éthique et efficace. Être à l’écoute des personnes aux expériences vécues diverses conduit à des idées plus innovantes, à de meilleures décisions et des démocraties plus résilientes. Cependant, de nombreux groupes de personnes restent sous-représentés dans les processus de mobilisation en raison d’obstacles systémiques et d’inégalités persistantes.

Le Centre pour le dialogue Morris J. Wosk de l'Université Simon Fraser a développé le guide Au-delà de l'Inclusion: l’équité dans la mobilisation publique par le biais d'un processus de recherche participatif et de consultation. Bien qu'ils aient commencé par un cadre d'inclusion, les participants ont souligné l'importance de l'équité pour établir des relations réciproques et partager le pouvoir avec les collectivités afin de co-créer des processus de mobilisation accessibles et significatifs. Le Guide propose huit principes pour soutenir l'inclusion significative et équitable de diverses voix dans les processus de mobilisation du public dans tous les secteurs.



November Taster

Dialogue Changes Everything with Kim Hyshka

Here’s an opportunity to consider how the quality of our conversations correlates with the quality of our decisions, our choices and relationships -- something vital as we support organizations facing big challenges and issues. In this course, you’ll learn about the three centres for real dialogue: our heart, our head and our gut.


November Learning Webinar

NAC 2020 Encore - “The Things Kids Say: Elevating Child/Youth Voices in Government”

Sarah Huntley of the City of Boulder, Colorado, and Mara Mintzer of Growing Up Boulder (GUB) discussed a unique partnership between the two organizations to ensure children and youth have a meaningful say in decisions that affect them.

Here is the slide deck Mara and Sarah used, which includes contact information and some important links to other resources on the last slide. The Growing Up Boulder website contains some resources the organization has developed for including child and youth voices in public engagement processes.

Growing Up Boulder offers a two-hour training session for any group interested in acquiring tools and techniques for including children and youth. The cost is US $2,000.00 for up to 50 participants, $3,000 for 51 – 150 participants and $4,000 for 151 and more. The session is designed for virtual delivery, but it can also be provided in person, which would allow for more informative and hands-on activities (once it is safe to do so, of course). Travel costs would be added to the session fee. You can find more information here, or contact Mara directly at maramintzer@gmail.com.


December Taster

Mission Impossible: Building Trust in the Public Arena with Stephani Roy McCallum

Today’s public arena is fraught with chaos, conflict and uncertainty and outrage is our new norm.  Public trust in government, private corporations and the media are at an all-time low. In this environment how do we work with stakeholders and the community to start to build fragile trust? What is required from us? What actions can we take? How might we need to adjust or change our engagement practice? We will explore the new arena we are working, discover the elements required to build trust, and explore a couple tangible, practical steps you can take to adapt your practice. 



December Webinar

COVID-19 Check-in

Four practitioners will share their experiences in running P2 processes in a time when traditional in-person sessions have been severely restricted. Trainer/practitioner Susanna Haas Lyons, Azkaa Rahman of the City of Edmonton, Elizabeth Buehler of the Corporation of Salt Lake City, Utah, and Alysia Osborne of the City of Charlotte, North Carolina will discuss what they’ve learned and take part in a panel discussion.


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