This one-day module in IAP2’s Certificate Program in Public Participation offers an overview of the communication skills used by public participation practitioners. The course provides an introduction to communication skills and models. It introduces the Principles of Authentic Communications and focuses on tools used to prepare and present information materials in a variety of forms, small and large group interaction models and facilitation essentials.
This course is designed as a primer and is suitable for beginning to intermediate level practitioners and those who want a review of basic communication techniques. Interactive exercises and practical tips are used to enliven the basic theory and reference materials presented throughout the day and reinforce skills that participants can put to immediate use. Participants learn the elements needed to prepare communication plans and to practice active listening. They gain an understanding of the essentials of risk communication, making effective written and verbal presentations and working with mass media.